Delivery

At HYPE SHOP, each piece is made to order. We dispatch products as quickly as possible after your order is confirmed.

Estimated delivery takes 5 to 10 business days, from confirmation of your order to its receipt, depending on your geographical destination. This includes production, preparation and transport.

Shipping costs are shown when you place your order. Depending on your destination, deliveries outside mainland France (Europe, French overseas departments and territories, Switzerland, the United Kingdom, the United States, Canada and the Emirates) may also incur customs charges or import taxes and take longer. These charges are independent of Hype Shop.

Tracking your order

As soon as your order is dispatched, you receive an email with your parcel tracking number. If your items are sent separately, you may receive several parcels.

In the event of a delay, lost parcel or delivery issue, contact the Team at hello@hypeshop.fr with your order number.

Remember to check your address before confirming your purchase. If a parcel is returned because of an incorrect address or failure to collect it, redelivery charges may apply.

Returns and refunds

You can return pieces that do not suit you within 14 days of receiving your order, following these instructions:

To arrange a return, contact the Team at hello@hypeshop.fr with your order number. We will provide the procedure and the appropriate return address. If a return notice is included with your parcel, you can also refer to it. Return costs are your responsibility, except in the event of an error or a defective product.

Reminder: only pieces in perfect condition (unworn, unwashed, undamaged and unsoiled), with their tags and returned in their original packaging, are eligible for a return. Items may be tried on, but any excessive use that reduces their value may affect the amount refunded.

Refunds are issued using your original payment method, no later than 14 days after your withdrawal request. They may be withheld until the returned items or evidence that they have been sent back have been received.

If you withdraw from the entire order, the original standard delivery costs are also refunded, in accordance with the law.

Exchanges

As every HYPE SHOP piece is made to order, we invite you to check the sizes, colours and characteristics of your items carefully before ordering.

If you want a different size or colour and the item received matches your order, we do not offer free commercial exchanges. You will need to place a new order at your own expense.

If your item has a defect, a printing error or does not match your order, contact the Team at hello@hypeshop.fr with your order number and, if possible, photographs. We will resolve the problem at no cost to you, in accordance with statutory guarantees.